Privacy Policy

1. Who we are

Lakeside Building Keswick ("we", "us", "our") is a construction company based in Keswick, Cumbria, UK. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website or contact us for a quote or other services.

2. What we collect

We may collect:

• Contact details – name, email address, phone number, and postcode when you submit a quote request or contact form.
• Project details – type of work, description, and any other information you provide about your project.
• Technical data – IP address, browser type, and similar data when you visit our website (e.g. for security and analytics, if used).
• Cookies – see our Cookie Policy for how we use cookies.

3. Why we use your data

We use your information to:

• Respond to quote requests and enquiries.
• Provide building and construction services you have asked for.
• Send replies by email (e.g. to quote requests) when we use email services.
• Improve our website and services (e.g. analytics, if we use them and you have consented).
• Comply with legal or regulatory obligations.

Our legal basis for processing is typically your consent (e.g. when you submit a form), performance of a contract, or our legitimate interests in running our business and communicating with you.

4. How long we keep it

We keep quote requests and contact details for as long as needed to respond, provide a quote, and complete any follow-up (e.g. warranty or aftercare). We may retain records for longer where required for legal, tax, or insurance purposes. When we no longer need your data, we will delete or anonymise it.

5. Sharing your data

We do not sell your data. We may share it only where necessary with service providers who help us run our business (e.g. email delivery, hosting), and they are required to protect your data. We may also share data if required by law or to protect our rights.

6. Your rights (UK / GDPR)

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data (where we have no lawful reason to keep it).
• Object to or restrict certain processing.
• Data portability (where applicable).
• Withdraw consent where we rely on it.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise these rights, contact us using the details on our Contact page.

7. Security

We take reasonable steps to protect your data (e.g. secure hosting, limited access). No transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our website or services after changes means you accept the updated policy.

9. Contact

For privacy enquiries or to exercise your rights, contact us via our Contact page or by email at info@lakesideconstructionkeswick.co.uk.